Refund policy
Exchange Policy
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at cocostuff.in@gmail.com. Please note that exchanges will need to be sent to the following address: House No. 166, Sector 23, Faridabad, Haryana 121005.
Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any exchange questions at cocostuff.in@gmail.com.
Defective or Damaged Items
We strive to ensure that all orders are delivered in perfect condition. However, in the rare case that you receive a missing or damaged product, please follow our policy outlined below:
Mandatory Unboxing Video: Customers must record a proper unboxing video from the beginning, showing the package in its sealed condition.
Video Requirements: The video should clearly show the package being opened for the first time, without any cuts or edits.
Already Opened Packages: Videos taken after the package has already been opened will not be accepted as proof for missing or damaged items.
Claim Process:
- Send the unboxing video to our customer support team within 48 hours of delivery.
- Our team will review the video and process your claim accordingly.
Non-Compliance: If a valid unboxing video is not provided, we will not be able to process a replacement or refund request.
Exceptions / Non-Exchangeable Items Unfortunately, we cannot accept exchanges on sale items or gift cards.
Refunds Refunds are only applicable for defective or damaged items, following the above claim process.
We will notify you once we’ve received and inspected your claim, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cocostuff.in@gmail.com.