Refund policy

Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, you can contact us at cocostuff.in@gmail.com. Please note that exchanges will need to be sent to the following address:

House No. 166, Sector 23, Faridabad, Haryana – 121005

Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at cocostuff.in@gmail.com.

Customized & Handmade Products

As every customized, hand-painted, and hand-embroidered product is specially made for you, these products are not eligible for returns or exchanges due to change of mind, incorrect size selection, or personal preference.

Please make sure to check the size chart and product details carefully before placing your order.

If a customized, hand-painted, or hand-embroidered product arrives damaged or defective, we will happily provide an exchange after verification. Refunds are not available for these products.

Defective or Damaged Items

We strive to ensure that all orders are delivered in perfect condition. However, in the rare case that you receive a missing or damaged product, please follow our policy below.

Mandatory Unboxing Video

Customers must record a proper unboxing video from the beginning, showing the package in its sealed condition.

Video Requirements

  • The video should clearly show the package being opened for the first time without any cuts or edits.
  • Videos recorded after the package has already been opened will not be accepted as proof for missing or damaged items.

Claim Process

  • Send the unboxing video to our customer support team within 48 hours of delivery.
  • Our team will review the video and process your claim accordingly.

Non-Compliance

If a valid unboxing video is not provided, we will not be able to process a replacement, exchange, or refund request.

Exceptions / Non-Exchangeable Items

Unfortunately, we cannot accept exchanges for:

  • Customized products
  • Hand-painted products (unless received damaged or defective)
  • Hand-embroidered products (unless received damaged or defective)
  • Sale items
  • Gift cards

Refunds

Refunds are only applicable for defective or damaged items, following the claim process mentioned above.

Customized, hand-painted, and hand-embroidered products are not eligible for refunds. If such products are received in a damaged or defective condition, they are eligible only for an exchange after verification.

We will notify you once we've received and inspected your claim and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at cocostuff.in@gmail.com.